Subject: RE:{RTCProd#002-830-409}Product:Media Player&OS:16undefined&Lang:en-us&WishWizard

From: "comments" <[email-masked]>
Date: Wed, 09 Jul 2003 23:37:23 -0700

Hello,
Thank you for contacting Microsoft Customer Service.

I am Sabyasachi, and I understand that you believe that there is a bug in Windows Media Player 9, which is unable to handle URL's. I realize your concern regarding the issue and look forward to providing you with the proper support entitlements.

If you feel you have encountered an undocumented error in your Microsoft product, please reply to this e-mail address with the following information: 
- Product name, version and Product Identification number (PID): 
(Note: If you need assistance locating your PID, please visit): 
http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwebresponse%2Fpid%2Fpidfind%2Easp
- Operating system and version (For example: Windows 98):   
- Computer make and model:
- Memory (RAM):  
- CPU type and speed:   
- Any error messages:   
- Specifics of the problem:
- File Name(s) and password(s), if applicable:   
- Name, telephone number, and e-mail address:

The Knowledge Base includes articles for all the known, reproducible issues and the solutions available. To see if your issue has been documented, please go to: http://support.microsoft.com/default.aspx?scid=fh;EN-US;KBHOWTO

But if you are facing issues with your system, we are happy to give your support options by e-mail; we will just need the following information: 

-- Full Name: 
-- Phone Number: 
-- Product Name: (Please include the version, such as “Windows XP Home Edition”)
-- Computer Manufacturer.
-- Problem Description: (A description of the problem you’re seeing helps us better understand what support will best meet your needs.)
-- Product Identification Number (PID) for Windows:
The Product ID or PID is the number that is built during  installation.

Steps in locating the PID:
1 : Right click My Computer.
2 : Select Properties.
3 : Select the General tab.
4 : Copy the 20 digit number and paste it in your mail.

If you are unable to locate the PID by following the above mentioned steps, please refer to the link:
http://support.microsoft.com/default.aspx?scid=/support/webresponse/pid/pidfind.asp

Microsoft also offers no charge support online. The support main page, http://support.microsoft.com containing various helpful information. If you prefer to work directly with a Microsoft Support Professional, assisted support is available to you 24 hours a day for a fee. For a complete list of Microsoft support offerings, please visit: http://support.microsoft.com/default.aspx?scid=fh;en-us;persupoem 

I look forward to hearing from you. If you need any further assistance please feel free to contact us again. Have a nice day.
Thank you for using Microsoft products and services,

Sabyasachi
Microsoft Online Customer Service 

"Build Customer Trust And Value By Providing A Quality Experience The First Time, Every Time."

Delighting our customers is our top priority. 

-----Original Message-----
From:   [email-masked]  ([email-masked])
Date:   Wednesday, July 09, 2003  11:00 PM
To:   [email-masked] ([email-masked])
Subject:  Product:Media Player&OS:16undefined&Lang:en-us&WishWizard

msw_Install:0
msw_Perf:0
msw_Ease:0
msw_Net:0
msw_Custom:0
msw_Help:0
msw_Interop:1
msw_Access:0
msw_Security:0
msw_Loc:0
msw_Other:1
--------------------------------------------------------------
msw_Desc:There's a bug in Windows Media Player 9.00.00.2980, it can't handle relative URLs containing '../'

Full report at:

http://davesource.com/Bugs/windows_media_player.1.html