From kanaproc@microsoft.com Wed Jul 09 23:40:04 2003 Date: Wed, 09 Jul 2003 23:37:23 -0700 From: "comments" Subject: RE:{RTCProd#002-830-409}Product:Media Player&OS:16undefined&Lang:en-us&WishWizard Reply-To: "comments" X-Mailer: Talisma Mail Version 4.4 Hello, Thank you for contacting Microsoft Customer Service. I am Sabyasachi, and I understand that you believe that there is a bug=20 in Windows Media Player 9, which is unable to handle URL's. I realize=20 your concern regarding the issue and look forward to providing you with=20 the proper support entitlements. If you feel you have encountered an undocumented error in your Microsoft=20 product, please reply to this e-mail address with the following=20 information: - Product name, version and Product Identification number (PID): (Note: If you need assistance locating your PID, please visit): http://support.microsoft.com/default.aspx?scid=3D%2Fsupport%2Fwebresponse= %2Fpid%2Fpidfind%2Easp - Operating system and version (For example: Windows 98): - Computer make and model: - Memory (RAM): - CPU type and speed: - Any error messages: - Specifics of the problem: - File Name(s) and password(s), if applicable: - Name, telephone number, and e-mail address: The Knowledge Base includes articles for all the known, reproducible=20 issues and the solutions available. To see if your issue has been=20 documented, please go to:=20 http://support.microsoft.com/default.aspx?scid=3Dfh;EN-US;KBHOWTO But if you are facing issues with your system, we are happy to give your=20 support options by e-mail; we will just need the following information: -- Full Name: -- Phone Number: -- Product Name: (Please include the version, such as =E2^=C0^=DCWindows = XP=20 Home Edition=E2^=C0^=DD) -- Computer Manufacturer. -- Problem Description: (A description of the problem you=E2^=C0^=D9re se= eing=20 helps us better understand what support will best meet your needs.) -- Product Identification Number (PID) for Windows: The Product ID or PID is the number that is built during installation. Steps in locating the PID: 1 : Right click My Computer. 2 : Select Properties. 3 : Select the General tab. 4 : Copy the 20 digit number and paste it in your mail. If you are unable to locate the PID by following the above mentioned=20 steps, please refer to the link: http://support.microsoft.com/default.aspx?scid=3D/support/webresponse/pid= /pidfind.asp Microsoft also offers no charge support online. The support main page,=20 http://support.microsoft.com containing various helpful information. If=20 you prefer to work directly with a Microsoft Support Professional,=20 assisted support is available to you 24 hours a day for a fee. For a=20 complete list of Microsoft support offerings, please visit:=20 http://support.microsoft.com/default.aspx?scid=3Dfh;en-us;persupoem I look forward to hearing from you. If you need any further assistance=20 please feel free to contact us again. Have a nice day. Thank you for using Microsoft products and services, Sabyasachi Microsoft Online Customer Service "Build Customer Trust And Value By Providing A Quality Experience The=20 First Time, Every Time." Delighting our customers is our top priority.