Before you read this, please note:
Carl Francis sent me a mail saying that SPF records on your domain
might fix the problem. I've added SPF records and it didn't help.
PLEASE DO NOT send me questions
about SPF records, go to openspf.org for more info.
I do not have a solution to this problem. I have given up on
assuming that hotmail can receive or send email properly. I take any
email sent to/from hotmail with a grain of salt. The fact that hotmail
doesn't see this as a severe break in their service is why I think that
hotmail sucks and personally would not use it, and I recommend
that you don't use it either. There are many other free email options.
Hotmail (owned by Microsoft) has a problem receiving email from my domain using the login "daves_exim" which I used to use for email.
When I changed my mail login to "daveMail" it received the mail fine, but not when I'd switch back to "daves_exim"
And the best part is that it not only wouldn't get delivered, but it also didn't go into the junk email folder and wouldn't bounce back to me.
They just plain threw it away.
I had some online friends that I thought didn't want to talk to me until I figured this out.
But once again, the real story is in the customer service nightmare that is the web - in this case, hotmail.
Note: I xxx'd out a bunch of domain/email addresses on this web page to avoid spam collection
Dave tells hotmail (through web form) ------------------------------------- Hotmail refuses to receive email from my account: daves_exim@XXXXXX.com I had a friend tell me they weren't receiving email from just me and that it wasn't going in their junkmail, so I verified it by creating a hotmail account for testing. What I've found: 1) I cannot receive email from 'daves_exim@XXXXXX.com' 2) XXXXXX.com is *NOT* on any published RBL (nor am I a spammer or open-relay). 3) Everyone else is able to receive my email without problem. This is unacceptable - to merely take someone's personal mail and throw it away. Please fix this as soon as possible. You can reply to me at: XXXXXX@XXXXXX.com Hotmail replies --------------- Well, actually they didn't. They ignored the plea, but I managed to track down some escalation email addresses which I sent the plea to, and then... Hotmail replies --------------- This is an auto-generated response designed to redirect your query to the appropriate alias. Please note that you will not receive a reply if you respond directly to this message: this is no longer a monitored alias. We realize that this e-mail message is lengthy, but please read the entire message below because the answer to your question may be included. Within this message is information on: I. Retrieving your Password II. Reporting Junk or Abusive Mail III. Still Didn't Solve Your Problem? [[[ etc... ]]] So I followed step III and.. -------------------------- Hotmail refuses to receive email from my account: daves_exim@XXXXXX.com I had a friend tell me they weren't receiving email from just me and that it wasn't going in their junkmail, so I verified it by creating a hotmail account for testing. What I've found: 1) I cannot receive email from 'daves_exim@XXXXXX.com' 2) XXXXXX.com is *NOT* on any published RBL (nor am I a spammer or open-relay). 3) Everyone else is able to receive my email without problem. This is unacceptable - to merely take someone's personal mail and throw it away. Please fix this as soon as possible. You can reply to me at: hotmail at daveola com Hotmail replies --------------- Thank you for contacting Hotmail Technical Support about not reveiving e-mail. I am Gopi and I look forward to assisting you today. I am sorry to hear that your friend is not able to receive e-mail from you. In order for us to provide you with a timely resolution, I would require the following information: - Provide us the e-mail address of your friend, from whom you are not receiving e-mail? We are eager to resolve the issue and look forward in receiving the required information Dave says --------- Did you even read my email? All the information is there, and it's me, not my friend, who can't send email to hotmail. > - Provide us the e-mail address of your friend, from whom you are > not receiving e-mail? Me. daves_exim@XXXXXX.com I just went through customer service hell with ebay because they couldn't just read what I typed. Can you please save me from that again? Hotmail replies --------------- Thank you for contacting MSN Hotmail Technical Support. I am sorry for the delay in responding to your e-mail message. and regret any inconvenience this might have caused to you. I understand that you are not being able to send e-mail messages to Hotmail users. Many factors can contribute to this problem, including ISP difficulties, connections between servers, domain blocks, and mistyped addresses. In order to investigate your issue, please provide the following information. - When did this problem first occur? - Does the problem still exist? - If the e-mail message that has been sent to the Hotmail account has bounced back, please forward the bounced message. - What is the e-mail address of the receiver? - What kind of browser are you using? Who is your ISP? We are eager to resolve this issue and look forward to receiving this information from you. Please note that many companies and servers process an e-mail message before it is delivered and that the problem may or may not be with Hotmail. If we find that it exists in our system, we'll diligently work to solve the problem as soon as possible. Dave says --------- > - When did this problem first occur? I don't know when it started, but I know it's been happening for at least the last few weeks. > - Does the problem still exist? Yes. > - If the e-mail message that has been sent to the Hotmail account > has bounced back, please forward the bounced message. It did not bounce. > - What is the e-mail address of the receiver? I've tested many hotmail addresses, such as: XXXXXX@hotmail.com XXXXXX@hotmail.com > - What kind of browser are you using? Who is your ISP? I'm not using a browser to send or receive email, and I don't really have an ISP besides myself. I run my own network that is connected to the net through a PacBell DSL line. I send and receive email using unix tools, such as elm, mutt and calling sendmail directly. This *is* a hotmail problem, here is a summary of my tests again: I setup a hotmail account specifically for looking at email from my account. I have no problem sending and receiving email with other people, just with Microsoft (I just discovered tonight that the Outlook 2003 filters are tagging my email as spam, which is ridiculous because I am not only opposed to spam, I write software that helps filter it out.) I own the domain "XXXXXX.com" and can legitimately mail from any login at that domain. When I mail from: "daves_exim@XXXXXX.com" - my email is lost. It does not bounce, it does not go to a junk email folder, it disappears. If I make *one* change and mail from some other address @XXXXXX.com (such as "daveMail@XXXXXX.com") then my mail gets through with no problem. I have tested this numerous times using "XXXXXX@hotmail.com" as the recipient, and every single time the first email is lost and the second email is received. Please escalate this to the proper personnel. Hotmail replies --------------- I regret the delay in responding to your e-mail address. I wish to inform you that everything is working fine from our end. I suggest that contact "XXXXXX.com" domain. Please contact is you have any questions regarding MSN Hotmail. Dave says --------- Oh my god. It's the attack of the stupid people. Everytime I talk to customer service, I evidently get people who can't read. By some small chance in hell, could you possibly read any of the email I am sending to you? > I wish to inform you that everything is working fine from our end. No, see, the problem is that it ISN'T working fine from your end. Please read this email and DON'T send me some knee jerk response. > I suggest that contact "XXXXXX.com" domain. I *AM* the freakin' XXXXXX.com domain. That's me. I'm that domain. I am NOT filtering out my own mail to you, I can personally guarantee it. If you had read my email you would see: 1) Mail that I set the 'from field' to daves_exim@XXXXXX.com is IGNORED by hotmail. 2) Mail that I set the 'from field' to daveMail@XXXXXX.com, or anything else, is NOT IGNORED by hotmail. If I use my friends email account using HIS ISP and HIS EMAIL ACCOUNT and HIS CLIENT (none of which is on XXXXXX.com), and setting his from field to daves_exim@XXXXXX.com, that mail is ALSO ignored. Are you getting this yet? Something at hotmail is throwing away my email. If you don't deal with this issue then I'll need to investigate my legal options.